00:00:00,000 --> 00:00:04,162 Translated By The Community Of WWW.MY-SUBS.COM 1 00:00:05,188 --> 00:00:07,556 Since the premiere of Undercover Boss, 2 00:00:07,558 --> 00:00:11,160 more than 60 bosses have given away nearly $6 million... 3 00:00:11,162 --> 00:00:12,161 I have a check. 4 00:00:12,163 --> 00:00:13,796 $250,000. 5 00:00:13,798 --> 00:00:14,897 Oh, my God. 6 00:00:14,899 --> 00:00:16,031 ...and implemented sweeping, 7 00:00:16,033 --> 00:00:17,967 company-wide changes... 8 00:00:17,969 --> 00:00:20,002 As a company, we're actually going to restore the 401K. 9 00:00:20,004 --> 00:00:21,403 It's a $1 million expense. 10 00:00:21,405 --> 00:00:22,771 ...to benefit the lives 11 00:00:22,773 --> 00:00:24,406 of more than 40 million employees. 12 00:00:24,408 --> 00:00:25,841 Whoo! 13 00:00:25,843 --> 00:00:26,909 Some people, I just want to punch them 14 00:00:26,911 --> 00:00:28,277 in the face sometimes. 15 00:00:28,279 --> 00:00:30,679 But not everyone deserved to be rewarded. 16 00:00:30,681 --> 00:00:32,081 I know how to grow some really good weed, 17 00:00:32,083 --> 00:00:34,483 if you're really interested. 18 00:00:38,088 --> 00:00:40,289 It's not wrong of me to hate people. 19 00:00:40,291 --> 00:00:43,459 Tonight, the latest boss to put it all on the line 20 00:00:43,461 --> 00:00:46,128 is Randy DeWitt. 21 00:00:46,130 --> 00:00:48,130 Oh, my God! 22 00:00:48,132 --> 00:00:49,632 You look so weird! 23 00:00:49,634 --> 00:00:51,967 CEO and cofounder of Twin Peaks, 24 00:00:51,969 --> 00:00:54,637 one of the fastest-growing themed bar and grills 25 00:00:54,639 --> 00:00:56,805 in America. 26 00:01:01,846 --> 00:01:02,945 What can I get for y'all? 27 00:01:02,947 --> 00:01:04,346 By going undercover... 28 00:01:04,348 --> 00:01:05,447 - Looking for Marissa. - Hi. 29 00:01:05,449 --> 00:01:06,415 Hi. How are you? 30 00:01:06,417 --> 00:01:08,150 - Are you Marissa? - Yes, I am. 31 00:01:08,152 --> 00:01:09,718 - Are you ready? - I am. 32 00:01:09,720 --> 00:01:11,587 ...this laid-back Southern gentleman 33 00:01:11,589 --> 00:01:15,290 will meet the employees that keep Twin Peaks on top. 34 00:01:15,292 --> 00:01:16,358 Look out! 35 00:01:16,360 --> 00:01:17,292 Ahh. 36 00:01:17,294 --> 00:01:19,361 Sorry about that. 37 00:01:22,399 --> 00:01:23,766 You get a lot of people that come in here 38 00:01:23,768 --> 00:01:25,334 that wanna take you home, 39 00:01:25,336 --> 00:01:27,069 give you offers to sleep with you. 40 00:01:27,071 --> 00:01:28,203 - That wanna hang out... - Really? 41 00:01:28,205 --> 00:01:29,304 - Yeah, dude. - God. 42 00:01:29,306 --> 00:01:30,839 You'd be surprised. 43 00:01:30,841 --> 00:01:33,409 When he discovers a major threat to his employees... 44 00:01:33,411 --> 00:01:34,376 Can you come help me? 45 00:01:34,378 --> 00:01:35,744 Absolutely. 46 00:01:35,746 --> 00:01:38,514 ...he's forced to bring in a secret weapon. 47 00:01:38,516 --> 00:01:39,715 Hey, man! 48 00:01:39,717 --> 00:01:41,250 Former Hooters CEO 49 00:01:41,252 --> 00:01:44,453 and Undercover Boss alum Coby Brooks... 50 00:01:44,455 --> 00:01:45,421 Whoo, doggy! 51 00:01:45,423 --> 00:01:46,755 Oh, they look tasty. 52 00:01:46,757 --> 00:01:49,191 ...who's no stranger to controversy, 53 00:01:49,193 --> 00:01:51,293 to go undercover and try and see 54 00:01:51,295 --> 00:01:52,661 what's really going on. 55 00:01:55,299 --> 00:01:56,765 I saw you shaking a drink. 56 00:01:56,767 --> 00:01:58,300 That's the best thing blondes can do. 57 00:01:58,302 --> 00:02:00,302 This guy is being a jerk. 58 00:02:00,304 --> 00:02:02,938 But what will happen when Coby takes things too far? 59 00:02:02,940 --> 00:02:04,306 Little over the line, isn't it? 60 00:02:04,308 --> 00:02:05,541 If that's the way you feel. 61 00:02:05,543 --> 00:02:06,942 I think you need to leave. 62 00:02:06,944 --> 00:02:09,311 Find out next, on the season premiere 63 00:02:09,313 --> 00:02:11,447 of Undercover Boss. 64 00:02:11,472 --> 00:02:15,472 Undercover Boss 5x01 - Twin Peaks Original air date September 27, 2013 65 00:02:15,497 --> 00:02:19,497 Sync and corrections by atrn97g for www.MY-SUBS.com 66 00:02:20,540 --> 00:02:22,440 Welcome to Twin Peaks! 67 00:02:23,676 --> 00:02:25,676 Headquartered in Dallas, Texas, 68 00:02:25,678 --> 00:02:28,546 Twin Peaks is a rustic-themed sports bar 69 00:02:28,548 --> 00:02:30,648 that has 40 locations across America 70 00:02:30,650 --> 00:02:34,318 and brings in more than $100 million in annual revenue. 71 00:02:34,320 --> 00:02:35,419 There you go, sweetheart. 72 00:02:35,421 --> 00:02:36,821 Sitting at the top of this 73 00:02:36,823 --> 00:02:37,989 casual dining empire 74 00:02:37,991 --> 00:02:41,359 and its 3,000 employees is one man. 75 00:02:41,361 --> 00:02:43,127 - These girls... yeah. - They look great together. 76 00:02:43,129 --> 00:02:44,529 I'm Randy DeWitt, 77 00:02:44,531 --> 00:02:47,899 and I'm the CEO and cofounder of Twin Peaks Restaurants. 78 00:02:47,901 --> 00:02:49,467 - Good morning, Audra. - Good morning. 79 00:02:49,469 --> 00:02:53,571 Twin Peaks is a high-energy Mountain-themed sports bar. 80 00:02:53,573 --> 00:02:55,706 We have an expression at Twin Peaks... 81 00:02:55,708 --> 00:02:58,409 it's a place where you can let your man out. 82 00:03:00,079 --> 00:03:02,980 When you go into Twin Peaks, it's a mountain lodge. 83 00:03:02,982 --> 00:03:05,483 And what would you want to have there? 84 00:03:05,485 --> 00:03:08,085 The coldest beer possible. 85 00:03:08,087 --> 00:03:09,320 Of course, it's brought to you 86 00:03:09,322 --> 00:03:11,889 by a very attractive Twin Peaks girl. 87 00:03:11,891 --> 00:03:14,492 The Twin Peaks girls are very important 88 00:03:14,494 --> 00:03:15,626 to the restaurant. 89 00:03:15,628 --> 00:03:17,061 All right. 90 00:03:17,063 --> 00:03:18,563 They have to be playful, 91 00:03:18,565 --> 00:03:21,866 energetic, attentive, knowledgeable, and sexy. 92 00:03:21,868 --> 00:03:25,570 We ask our girls to schmooze with the guests, 93 00:03:25,572 --> 00:03:28,306 but we define schmoozing as flirting without intent. 94 00:03:28,308 --> 00:03:30,875 How far do you push the sexy part? 95 00:03:30,877 --> 00:03:33,377 We wanna have a very wholesome environment 96 00:03:33,379 --> 00:03:37,248 for our employees to work in, and we're pretty careful. 97 00:03:38,517 --> 00:03:41,385 We have 40 Twin Peaks restaurants open today. 98 00:03:41,387 --> 00:03:43,454 We're opening about two per month, 99 00:03:43,456 --> 00:03:46,824 and we will triple in size within the next three years. 100 00:03:46,826 --> 00:03:48,826 We're headquartered in Dallas, Texas, 101 00:03:48,828 --> 00:03:50,394 and now we're expanding all the way 102 00:03:50,396 --> 00:03:52,363 as far southeast as Florida, 103 00:03:52,365 --> 00:03:54,131 as far north as Chicago, 104 00:03:54,133 --> 00:03:58,336 and have planted a flag on the strip in Las Vegas. 105 00:04:00,272 --> 00:04:02,907 The term "breastaurant" is sometimes applied 106 00:04:02,909 --> 00:04:04,242 to our brand. 107 00:04:04,244 --> 00:04:05,243 It just makes me laugh. 108 00:04:05,245 --> 00:04:07,545 I don't feel offended by it. 109 00:04:07,547 --> 00:04:10,514 But we don't use it to describe ourselves. 110 00:04:10,516 --> 00:04:12,016 We have some direct competitors 111 00:04:12,018 --> 00:04:14,185 like tilted Kilt and Hooters, 112 00:04:14,187 --> 00:04:16,954 and we feel like we're the best brand 113 00:04:16,956 --> 00:04:18,422 in our category. 114 00:04:18,424 --> 00:04:21,726 So my friend Coby Brooks used to own Hooters, 115 00:04:21,728 --> 00:04:23,060 and he sold the company. 116 00:04:23,062 --> 00:04:24,829 Six months later, called me up and said, 117 00:04:24,831 --> 00:04:27,298 "I'm admiring what you guys are doing" 118 00:04:27,300 --> 00:04:29,834 "and would like to buy a large territory" 119 00:04:29,836 --> 00:04:32,169 "to develop Twin Peaks in the southeast." 120 00:04:32,171 --> 00:04:34,071 Hi. Scotty. How are you? 121 00:04:34,073 --> 00:04:35,439 Scott, Jimbo. Yeah, I'm going good, man. 122 00:04:35,441 --> 00:04:37,074 - How are you? - Pretty good. 123 00:04:37,076 --> 00:04:38,175 I saw the episode 124 00:04:38,177 --> 00:04:40,411 when Coby was CEO of Hooters, 125 00:04:40,413 --> 00:04:42,847 and things did not go well at all. 126 00:04:42,849 --> 00:04:44,515 Go! 127 00:04:44,517 --> 00:04:46,317 Whoo, doggy. Who doesn't want to spend 128 00:04:46,319 --> 00:04:47,985 the rest of the afternoon with me? 129 00:04:47,987 --> 00:04:51,322 I think he handled the situation extremely well. 130 00:04:51,324 --> 00:04:52,690 Coby may not realize it, 131 00:04:52,692 --> 00:04:54,392 but he is a mentor to me. 132 00:04:54,394 --> 00:04:56,227 I'm in contact with Coby 133 00:04:56,229 --> 00:04:58,229 when I have a tough decision to make 134 00:04:58,231 --> 00:05:00,431 or I just don't know what to do next. 135 00:05:00,433 --> 00:05:02,967 I grew up right here in Dallas, Texas, 136 00:05:02,969 --> 00:05:04,669 from a fairly large family. 137 00:05:04,671 --> 00:05:05,903 There were six children. 138 00:05:05,905 --> 00:05:08,039 I realized I was destined to be a cook 139 00:05:08,041 --> 00:05:09,774 and a foodie when, 140 00:05:09,776 --> 00:05:11,909 one Christmas, one of my sisters 141 00:05:11,911 --> 00:05:14,478 received an easy-bake oven. 142 00:05:14,480 --> 00:05:16,647 I was fascinated by this piece of equipment. 143 00:05:16,649 --> 00:05:19,817 I saw my future as owning my own restaurant. 144 00:05:19,819 --> 00:05:22,119 - You want a cup of coffee? - Yeah. 145 00:05:22,121 --> 00:05:23,688 Anybody want breakfast? 146 00:05:23,690 --> 00:05:24,689 Probably. 147 00:05:24,691 --> 00:05:26,590 They're probably not up yet. 148 00:05:26,592 --> 00:05:27,725 Hey, Amanda, Chrissy. 149 00:05:27,727 --> 00:05:29,393 Come on down and have some pancakes. 150 00:05:29,395 --> 00:05:30,494 Hey. 151 00:05:30,496 --> 00:05:32,863 The name... I have to give it up to my wife. 152 00:05:32,865 --> 00:05:35,232 She goes, "just call it Twin Peaks", 153 00:05:35,234 --> 00:05:37,168 "and make it tongue-in-cheek." 154 00:05:37,170 --> 00:05:39,036 You know, and I just laughed out loud, and I said, 155 00:05:39,038 --> 00:05:41,072 "we're done. That's the name." 156 00:05:41,074 --> 00:05:43,240 I'm on the road for a solid week, 157 00:05:43,242 --> 00:05:46,177 and I'd love it if you could hang around 158 00:05:46,179 --> 00:05:47,812 and swim with us this afternoon. 159 00:05:47,814 --> 00:05:49,747 - What do you think? - Mm. 160 00:05:49,749 --> 00:05:53,250 Okay. 161 00:05:53,252 --> 00:05:54,919 Teenager. 162 00:05:56,955 --> 00:05:59,123 Twin Peaks is on fire. 163 00:05:59,125 --> 00:06:01,425 You know, we're growing very fast. 164 00:06:01,427 --> 00:06:02,927 I'm gonna be looking out for 165 00:06:02,929 --> 00:06:05,830 whether or not we're fulfilling the brand promise 166 00:06:05,832 --> 00:06:08,399 and we're taking care of our employees. 167 00:06:08,401 --> 00:06:10,434 You kind of look like a mature Bieber there. 168 00:06:10,436 --> 00:06:11,736 As in leave it to beaver? 169 00:06:11,738 --> 00:06:13,404 No. Justin Bieber. 170 00:06:13,406 --> 00:06:14,905 No, let's not go there. 171 00:06:14,907 --> 00:06:17,808 So I'm going undercover to assure myself 172 00:06:17,810 --> 00:06:21,445 that the culture is keeping up with our rapid growth. 173 00:06:21,447 --> 00:06:24,515 While undercover, I'll be posing as Eric West, 174 00:06:24,517 --> 00:06:26,283 an aspiring entrepreneur 175 00:06:26,285 --> 00:06:29,453 competing to win funding to start his own business. 176 00:06:29,455 --> 00:06:32,990 My coworkers will be told that they're on a reality show 177 00:06:32,992 --> 00:06:36,560 that gives people access to jobs that are normally off-limits. 178 00:06:49,475 --> 00:06:51,442 Oh, my God. 179 00:06:51,444 --> 00:06:52,977 You look so weird. 180 00:06:52,979 --> 00:06:54,945 You look younger. 181 00:06:54,947 --> 00:06:56,380 I am younger. 182 00:06:56,382 --> 00:06:57,748 Is that your real hair? 183 00:06:57,750 --> 00:06:59,617 No, it's a wig. 184 00:06:59,619 --> 00:07:02,153 It is not... It looks so cool! 185 00:07:02,155 --> 00:07:03,387 A wig. 186 00:07:04,756 --> 00:07:07,691 The Twin Peaks brand promise is that you're gonna get 187 00:07:07,693 --> 00:07:10,227 a beautiful Twin Peaks girl coming to your table, 188 00:07:10,229 --> 00:07:12,930 so I'm prepared for a customer to say, 189 00:07:12,932 --> 00:07:14,632 "get this doofus away from my table" 190 00:07:14,634 --> 00:07:16,333 "and bring me a Twin Peaks girl." 191 00:07:16,335 --> 00:07:18,202 That might happen. 192 00:07:31,483 --> 00:07:33,284 I'm in Webster, Texas, today, 193 00:07:33,286 --> 00:07:35,419 and I'm gonna be learning how to be a server. 194 00:07:36,621 --> 00:07:39,190 I want to see how hard it is to do this job. 195 00:07:39,192 --> 00:07:42,893 I expect a few simple things out of the Twin Peaks girls... 196 00:07:42,895 --> 00:07:45,062 we want them to be playful, energetic, 197 00:07:45,064 --> 00:07:47,264 attentive, knowledgeable, 198 00:07:47,266 --> 00:07:49,266 and sexy. 199 00:07:49,268 --> 00:07:51,268 Marissa... 200 00:07:51,270 --> 00:07:52,636 - Hi. - Looking for Marissa. 201 00:07:52,638 --> 00:07:54,305 - Hi. How are you? I'm Marissa. - Are you Marissa? 202 00:07:54,307 --> 00:07:55,973 Yes, I am. So I'm a server 203 00:07:55,975 --> 00:07:57,741 here at Twin Peaks, so I'll be taking you 204 00:07:57,743 --> 00:08:00,244 through what I do on a daily basis here. 205 00:08:00,246 --> 00:08:02,680 - Are you ready? - I am. 206 00:08:04,117 --> 00:08:05,349 Eric, he gives you a robot vibe. 207 00:08:05,351 --> 00:08:06,951 Like it feels like you want to do the robot 208 00:08:06,953 --> 00:08:08,185 when you talk to him. 209 00:08:08,187 --> 00:08:09,320 Okay. 210 00:08:09,322 --> 00:08:10,921 This is Eric. "Hello." 211 00:08:10,923 --> 00:08:12,123 "Hel-lo." 212 00:08:12,125 --> 00:08:13,691 You gotta spray yourself. 213 00:08:13,693 --> 00:08:15,292 It's called pure seduction, 214 00:08:15,294 --> 00:08:16,861 but I think it's called "pure erection," 215 00:08:16,863 --> 00:08:19,597 'cause it smells freakin' amazing. 216 00:08:19,599 --> 00:08:21,065 Good. Ready? 217 00:08:21,067 --> 00:08:23,701 Okay. 218 00:08:23,703 --> 00:08:25,136 So pretty much what we're gonna do 219 00:08:25,138 --> 00:08:26,937 is just we're gonna listen to what the manager has to say 220 00:08:26,939 --> 00:08:28,405 and find out where our sections are. 221 00:08:28,407 --> 00:08:31,542 Okay. Uh, Marissa, do I just sit down and be one of the girls? 222 00:08:31,544 --> 00:08:32,877 Yeah, you can have a seat with me, baby. 223 00:08:32,879 --> 00:08:35,613 Okay. 224 00:08:35,615 --> 00:08:38,482 Don't be scared, boo. Don't be scared. 225 00:08:39,752 --> 00:08:40,885 - Hi. - You guys are... hi. 226 00:08:40,887 --> 00:08:42,319 All right, good morning, ladies. 227 00:08:42,321 --> 00:08:45,156 Everybody's attention. Hey. Over here, please. 228 00:08:45,158 --> 00:08:47,224 We have 15 girls on the floor today, 229 00:08:47,226 --> 00:08:48,726 and we will go by the ranking today. 230 00:08:48,728 --> 00:08:51,362 First pick today is Desiree. 231 00:08:51,364 --> 00:08:53,397 Whoo! I'm here. 232 00:08:55,935 --> 00:08:57,368 They go by ranking. 233 00:08:57,370 --> 00:08:59,870 You have to look good. You have to be in shape. 234 00:08:59,872 --> 00:09:01,705 After Desiree is Ashley. 235 00:09:01,707 --> 00:09:03,274 You have to do this every day, 236 00:09:03,276 --> 00:09:05,075 pick... pick your section, 237 00:09:05,077 --> 00:09:06,243 every day, right before work? 238 00:09:06,245 --> 00:09:07,611 Yeah, this is what we do every day. 239 00:09:07,613 --> 00:09:09,413 So you're ranked number one, number two, 240 00:09:09,415 --> 00:09:10,381 and you're... 241 00:09:10,383 --> 00:09:11,949 - Like fifth. - Fifth? 242 00:09:11,951 --> 00:09:14,285 - Apparently, I'm not up to par. - You're still awesome. 243 00:09:14,287 --> 00:09:16,253 But you are, though. 244 00:09:17,956 --> 00:09:19,823 How do you... it's crap? 245 00:09:19,825 --> 00:09:21,759 Yeah. It's all politics around here. 246 00:09:21,761 --> 00:09:23,994 They base you on your hair, on your makeup, 247 00:09:23,996 --> 00:09:25,396 - on your looks, on your fitness. - Attitude. 248 00:09:25,398 --> 00:09:26,931 On attitude. Things like that. 249 00:09:26,933 --> 00:09:27,865 Service. 250 00:09:27,867 --> 00:09:28,899 So they pretty much tell you 251 00:09:28,901 --> 00:09:30,100 if you're low in ranking, 252 00:09:30,102 --> 00:09:32,469 then you look like Chewbacca or something, yeah. 253 00:09:32,471 --> 00:09:34,805 I created this performance-based 254 00:09:34,807 --> 00:09:37,308 ranking system to empower the girls, 255 00:09:37,310 --> 00:09:39,710 but this is not what it's all about. 256 00:09:39,712 --> 00:09:41,779 She left out a lot of things, 257 00:09:41,781 --> 00:09:43,647 such as selling merchandise. 258 00:09:45,417 --> 00:09:46,417 Really? Why is that? 259 00:09:46,419 --> 00:09:47,619 They give you a ranking, like, 260 00:09:47,620 --> 00:09:48,953 if you get in good with the managers, 261 00:09:48,955 --> 00:09:50,354 you'll have a good sections in the restaurant 262 00:09:50,356 --> 00:09:52,489 - and things like that. - Yeah. 263 00:09:52,491 --> 00:09:54,491 Ready to make some money? Ready to make our guests happy? 264 00:09:54,493 --> 00:09:56,460 - Whoo! - All right, let's do this. 265 00:09:56,462 --> 00:09:58,729 I need to do a better job of making sure 266 00:09:58,731 --> 00:10:01,031 that our managers are properly trained 267 00:10:01,033 --> 00:10:02,700 so the girls don't get frustrated 268 00:10:02,702 --> 00:10:03,934 with the ranking system 269 00:10:03,936 --> 00:10:06,737 and to ensure it works the way I designed it. 270 00:10:12,677 --> 00:10:14,011 You can watch me do the first table, 271 00:10:14,013 --> 00:10:15,212 - then you can do the second table. - Okay. 272 00:10:15,214 --> 00:10:17,615 Hi, you guys. What can I get for you today? 273 00:10:20,151 --> 00:10:21,318 For you, sweetheart? 274 00:10:22,554 --> 00:10:24,255 What is going on with the no onions? 275 00:10:28,159 --> 00:10:29,860 Is it a breath thing? 276 00:10:32,430 --> 00:10:34,231 Thank you, guys. 277 00:10:35,567 --> 00:10:37,268 That's really awkward. 278 00:10:37,270 --> 00:10:39,436 I'll do the flirting. You do the business. 279 00:10:39,438 --> 00:10:41,805 Look at those delicious cheese sticks. 280 00:10:43,341 --> 00:10:44,742 No, you don't want me touching your food, 281 00:10:44,744 --> 00:10:46,944 trust me. He doesn't mean that. 282 00:10:46,946 --> 00:10:49,313 - That came out wrong, didn't it? - That really did. 283 00:10:49,315 --> 00:10:51,849 It's been a little surprising for me 284 00:10:51,851 --> 00:10:53,884 how rusty my skills are. 285 00:10:53,886 --> 00:10:55,986 All right, so now this is all you right here. 286 00:10:55,988 --> 00:10:57,621 You got it? 287 00:10:57,623 --> 00:11:00,724 - Should we I.D. 'em? - It's up to you. 288 00:11:03,795 --> 00:11:06,397 All right, guys. Welcome to Twin Peaks. 289 00:11:06,399 --> 00:11:08,232 How's it going? 290 00:11:08,234 --> 00:11:09,500 Doin' good. 291 00:11:09,502 --> 00:11:11,568 Man, those are some incredible tats. 292 00:11:13,605 --> 00:11:15,873 Marissa's an excellent schmoozer, 293 00:11:15,875 --> 00:11:18,142 but I'm a guy. 294 00:11:18,144 --> 00:11:20,611 And I don't know what to say to these guys 295 00:11:20,613 --> 00:11:22,880 to make them feel good about themselves. 296 00:11:22,882 --> 00:11:26,583 You guys work at a tattoo shop or something? 297 00:11:28,119 --> 00:11:30,654 So let's start with a cold beer or somethin'. 298 00:11:30,656 --> 00:11:32,956 What do you say? 299 00:11:32,958 --> 00:11:34,858 Okay. 300 00:11:34,860 --> 00:11:36,393 Bud light. 301 00:11:36,395 --> 00:11:37,861 Comin' right up. Biggest we got. 302 00:11:37,863 --> 00:11:38,829 Yeah, appreciate ya. 303 00:11:38,831 --> 00:11:40,164 Eric is definitely different. 304 00:11:40,166 --> 00:11:41,932 He's awkward. Him following me around, 305 00:11:41,934 --> 00:11:44,335 he definitely hurt my tips. 306 00:11:45,203 --> 00:11:46,303 Y'all, doing all right? 307 00:11:46,305 --> 00:11:47,938 Yeah. Like you to answer a question for us. 308 00:11:47,940 --> 00:11:50,040 - Okay. - My friend over here is keen on observation. 309 00:11:51,409 --> 00:11:53,444 Like, they call me fire crotch. 310 00:11:53,446 --> 00:11:54,845 They call you what now? 311 00:11:54,847 --> 00:11:55,979 Fire crotch, 'cause I have flames 312 00:11:55,981 --> 00:11:58,382 coming out of my... 313 00:11:58,384 --> 00:11:59,483 Okay. 314 00:11:59,485 --> 00:12:01,919 One little thing I did not like about Marissa... 315 00:12:01,921 --> 00:12:05,456 she has a potty mouth. 316 00:12:05,458 --> 00:12:07,257 - Hey, daddy, how you doin'? - Good. I'm good. 317 00:12:07,259 --> 00:12:10,027 I learned... was it you who taught me how to do it? 318 00:12:10,929 --> 00:12:12,229 Yeah. Yeah. 319 00:12:13,299 --> 00:12:15,532 She uses curse words... 320 00:12:15,534 --> 00:12:16,934 in almost every sentence. 321 00:12:16,936 --> 00:12:18,635 Have you met Shut The? As in... 322 00:12:20,805 --> 00:12:22,439 I tried barbecuing the other day. 323 00:12:25,310 --> 00:12:27,277 These guys right here, you gotta talk dirty to them. 324 00:12:27,279 --> 00:12:28,445 They like when you talk dirty. 325 00:12:28,447 --> 00:12:29,847 - Oh, do we? - Yeah. 326 00:12:32,650 --> 00:12:34,918 They're, like, really weird-ass people. 327 00:12:37,822 --> 00:12:38,756 Oh. 328 00:12:38,758 --> 00:12:41,024 We do push the edge of the envelope 329 00:12:41,026 --> 00:12:43,594 when it comes to being sexy and having fun, 330 00:12:43,596 --> 00:12:45,562 but that is just not acceptable 331 00:12:45,564 --> 00:12:47,698 to the image of a Twin Peaks girl. 332 00:12:47,700 --> 00:12:48,932 All right, so talk to me. 333 00:12:48,934 --> 00:12:51,535 Any questions on anything that's going on? 334 00:12:51,537 --> 00:12:53,637 You know, not just, like, how to do the job, 335 00:12:53,639 --> 00:12:55,005 but, like, what really happens 336 00:12:55,007 --> 00:12:56,273 in a restaurant like this. 337 00:12:56,275 --> 00:12:58,208 You don't want to interact 338 00:12:58,210 --> 00:12:59,843 with the girls more than you should, 339 00:12:59,845 --> 00:13:01,578 because they're not your friends. 340 00:13:01,580 --> 00:13:02,813 So when you tell them 341 00:13:02,815 --> 00:13:04,848 you're making a really nice tip off this guy, 342 00:13:04,850 --> 00:13:06,083 first thing they're gonna do 343 00:13:06,085 --> 00:13:07,418 is go over there and start hanging out with that guy 344 00:13:07,420 --> 00:13:08,452 and take... take your money. 345 00:13:08,454 --> 00:13:09,920 Sounds like it's cutthroat. 346 00:13:09,922 --> 00:13:11,455 Yeah, you have to understand that 347 00:13:11,457 --> 00:13:13,323 the ranking report is @ 348 00:13:13,325 --> 00:13:15,626 There's people that don't do a damn thing 349 00:13:15,628 --> 00:13:17,127 for themselves but are high in ranking, 350 00:13:17,129 --> 00:13:18,662 and the people that do do everything for themselves 351 00:13:18,664 --> 00:13:19,763 are low in ranking. 352 00:13:19,765 --> 00:13:21,532 So it's like, "you mean to tell me that" 353 00:13:21,534 --> 00:13:23,667 "that skanky-ass ho over there" 354 00:13:23,669 --> 00:13:26,236 "looks better than me..." 355 00:13:26,238 --> 00:13:27,471 And the thing about this place is like, 356 00:13:27,473 --> 00:13:30,040 with being almost half-naked, a lot of guys 357 00:13:30,042 --> 00:13:32,342 will make you feel really uncomfortable. 358 00:13:32,344 --> 00:13:34,311 - Right. - What you do here is you wait on your table, 359 00:13:34,313 --> 00:13:36,280 so you gotta put on this happy face. 360 00:13:36,282 --> 00:13:37,714 "Hey, guys. Doin' all right?" 361 00:13:37,716 --> 00:13:39,516 "Everything good? Yay!" 362 00:13:41,953 --> 00:13:43,287 "I don't even want to wait on him anymore." 363 00:13:43,289 --> 00:13:45,122 Has anybody ever, like, tried to... 364 00:13:45,124 --> 00:13:46,457 - Yeah! - get weird with you? 365 00:13:46,459 --> 00:13:47,858 Oh, yeah, all the time. It happens all the time. 366 00:13:47,860 --> 00:13:49,026 Follow you out when you leave at night 367 00:13:49,028 --> 00:13:50,527 - or something like that? - Not only follow you out, 368 00:13:50,529 --> 00:13:51,662 but you get a lot of creepers. 369 00:13:51,664 --> 00:13:52,963 You get a lot of people that come in here 370 00:13:52,965 --> 00:13:54,531 that wanna take you home, 371 00:13:54,533 --> 00:13:55,866 give you offers to sleep with you. 372 00:13:55,868 --> 00:13:57,100 - That wanna hang out... - Really? 373 00:13:57,102 --> 00:13:58,702 - Yeah, dude. - God. 374 00:13:58,704 --> 00:13:59,736 You'd be surprised. 375 00:13:59,738 --> 00:14:00,971 I've always known 376 00:14:00,973 --> 00:14:02,873 that a customer might cross the line. 377 00:14:02,875 --> 00:14:06,376 But it might be happening more than I even realized. 378 00:14:06,378 --> 00:14:08,512 Women that work here, we wait tables, 379 00:14:08,514 --> 00:14:10,047 we do what we have to do. 380 00:14:10,049 --> 00:14:11,415 We're doing it for school, 381 00:14:11,417 --> 00:14:13,150 and we're doing it because we need to pay our bills. 382 00:14:13,152 --> 00:14:15,919 We're not doing it because we like showing our boobs off. 383 00:14:15,921 --> 00:14:17,988 I learned a lot today on this job. 384 00:14:17,990 --> 00:14:21,158 There's a bunch of inappropriate behavior going on, 385 00:14:21,160 --> 00:14:24,061 and I need to take care of all of it. 386 00:14:31,736 --> 00:14:34,738 It's extremely disappointing to hear from Marissa 387 00:14:34,740 --> 00:14:36,273 how much of a problem 388 00:14:36,275 --> 00:14:40,077 some of our customers' behavior has been. 389 00:14:40,079 --> 00:14:42,913 I want to find out how a Twin Peaks girl 390 00:14:42,915 --> 00:14:45,883 handles a customer who crosses the line. 391 00:14:45,885 --> 00:14:47,150 We train for this. 392 00:14:47,152 --> 00:14:48,919 So I'm gonna engineer a scenario 393 00:14:48,921 --> 00:14:51,922 so it happens right in front of me. 394 00:14:51,924 --> 00:14:53,090 I'm gonna need some help for that. 395 00:14:54,360 --> 00:14:55,626 Hello? 396 00:14:55,628 --> 00:14:56,827 Can you come help me? 397 00:14:56,829 --> 00:14:58,262 Absolutely. 398 00:15:08,900 --> 00:15:12,206 Randy DeWitt, CEO and cofounder of Twin Peaks, 399 00:15:12,208 --> 00:15:14,876 is a boss undercover in his own company. 400 00:15:14,878 --> 00:15:16,711 - Are you Marissa? - Yes, I am. 401 00:15:16,713 --> 00:15:18,546 So far, he's met a sassy server 402 00:15:18,548 --> 00:15:20,681 who's exposed a serious problem in his company. 403 00:15:20,683 --> 00:15:22,183 You get a lot of people that come in here 404 00:15:22,185 --> 00:15:23,818 that want to take you home, 405 00:15:23,820 --> 00:15:25,453 give you offers to sleep with you. 406 00:15:25,455 --> 00:15:27,121 - Really? - Yeah, dude. 407 00:15:27,123 --> 00:15:28,523 Can you come help me? 408 00:15:28,525 --> 00:15:30,391 Right now, he's waiting on a secret weapon 409 00:15:30,393 --> 00:15:32,693 to help him with his journey. 410 00:15:39,401 --> 00:15:41,302 I'm calling in my lifeline 411 00:15:41,304 --> 00:15:44,906 to bring another set of eyes to my undercover experience. 412 00:15:46,376 --> 00:15:49,210 And there's only one man for the job. 413 00:15:51,814 --> 00:15:53,347 Hey, man! 414 00:15:53,349 --> 00:15:54,715 - How you doing? - Good to see you. 415 00:15:54,717 --> 00:15:56,217 Good to see you. 416 00:15:56,219 --> 00:15:58,553 Coby's the right person for this job because 417 00:15:58,555 --> 00:15:59,921 he's already gone undercover, 418 00:15:59,923 --> 00:16:03,291 and he witnessed first-hand inappropriate behavior 419 00:16:03,293 --> 00:16:05,092 in one of his restaurants. 420 00:16:05,094 --> 00:16:06,461 Well, how's it going so far, man? 421 00:16:06,463 --> 00:16:09,163 I... I'm finding out we have some policies 422 00:16:09,165 --> 00:16:10,731 that we might want to change. 423 00:16:10,733 --> 00:16:14,969 And, um, I know we train the Twin Peaks girls 424 00:16:14,971 --> 00:16:16,637 on how to handle a customer 425 00:16:16,639 --> 00:16:18,639 who's wanting to cross the line. 426 00:16:18,641 --> 00:16:21,509 And I just want to see that our training's effective. 427 00:16:21,511 --> 00:16:24,812 And I need someone who's willing to go in there 428 00:16:24,814 --> 00:16:27,615 undercover and cross the line. 429 00:16:27,617 --> 00:16:28,883 Okay. 430 00:16:28,885 --> 00:16:30,184 And I think you're the right guy for the job. 431 00:16:30,186 --> 00:16:31,486 I know it's a lot to ask. 432 00:16:31,488 --> 00:16:33,054 Are you feeling it? 433 00:16:33,056 --> 00:16:34,622 I'll do it for you, Randy. 434 00:16:34,624 --> 00:16:36,090 - Really? - I'll do it for the brand. 435 00:16:36,092 --> 00:16:38,292 So, you know, Coby, look, I mean, 436 00:16:38,294 --> 00:16:39,994 I recognize you right off the bat. 437 00:16:39,996 --> 00:16:41,195 Right. 438 00:16:41,197 --> 00:16:43,431 I'm thinking we ought to shave your head. 439 00:16:43,433 --> 00:16:45,700 Really? 440 00:16:45,702 --> 00:16:47,001 Your hair will grow back. 441 00:16:47,003 --> 00:16:48,803 All right, before I change my mind. 442 00:16:48,805 --> 00:16:50,771 - Let's go. - Yeah, that's right. 443 00:16:50,773 --> 00:16:52,673 All right. 444 00:16:55,545 --> 00:16:56,978 Ow. Ooh, ow! 445 00:16:56,980 --> 00:16:59,013 Well, at least my gray is going away. 446 00:16:59,015 --> 00:17:01,048 It's coming off nice. 447 00:17:02,618 --> 00:17:05,353 Last bit, Coby. 448 00:17:05,355 --> 00:17:06,487 We're done. 449 00:17:06,489 --> 00:17:08,823 I think you better do your beard yourself. 450 00:17:18,267 --> 00:17:19,267 What do you think? 451 00:17:19,269 --> 00:17:20,434 Whoa! 452 00:17:20,436 --> 00:17:21,569 How'd I turn out? 453 00:17:21,571 --> 00:17:22,770 Is that really you? 454 00:17:22,772 --> 00:17:25,106 - It's me. - Oh, my God. 455 00:17:25,108 --> 00:17:27,275 So this is what I want you to do. 456 00:17:27,277 --> 00:17:28,776 I'm gonna be a bartender today. 457 00:17:28,778 --> 00:17:30,511 Okay. So just come in, 458 00:17:30,513 --> 00:17:31,679 sit at the bar, 459 00:17:31,681 --> 00:17:32,813 and do your thing. 460 00:17:32,815 --> 00:17:34,148 Okay. All right. 461 00:17:34,150 --> 00:17:35,249 - I gotta go, man. - All right. 462 00:17:35,251 --> 00:17:36,217 - See you later. - I'll see you there. 463 00:17:36,219 --> 00:17:37,852 - All right. You bet. - All right. 464 00:17:43,191 --> 00:17:44,892 Today, I'm in Frisco, Texas, 465 00:17:44,894 --> 00:17:47,028 and I'm going to be bartending. 466 00:17:47,030 --> 00:17:49,330 Hello. How are you guys? 467 00:17:49,332 --> 00:17:50,464 So at Twin Peaks 468 00:17:50,466 --> 00:17:51,832 we have really lively bars, 469 00:17:51,834 --> 00:17:54,835 and they sell a lot of alcohol. 470 00:17:54,837 --> 00:17:57,104 We train our Twin Peaks girls 471 00:17:57,106 --> 00:17:59,707 on how to handle a customer who wants to cross the line. 472 00:17:59,709 --> 00:18:01,108 Lookin' for Chloe. 473 00:18:01,110 --> 00:18:02,810 Chloe? Right back behind the bar. 474 00:18:02,812 --> 00:18:03,911 Blonde. Blonde hair. 475 00:18:03,913 --> 00:18:05,313 All right. 476 00:18:05,315 --> 00:18:07,915 So I've asked Coby Brooks to come and be 477 00:18:07,917 --> 00:18:09,884 that unruly customer. 478 00:18:09,886 --> 00:18:12,853 I'm hoping that the training has been delivered 479 00:18:12,855 --> 00:18:14,121 to this bartender, 480 00:18:14,123 --> 00:18:16,490 because we're gonna put her to the test. 481 00:18:16,492 --> 00:18:17,992 This is Chloe. Hi. 482 00:18:17,994 --> 00:18:19,727 How are you? Eric West. 483 00:18:19,729 --> 00:18:21,562 - Eric West. Nice to meet you. - Yep. 484 00:18:21,564 --> 00:18:23,831 - Nice to meet you. - You look great. 485 00:18:23,833 --> 00:18:25,666 - Definitely first-day ready. - You know what we're doing today? 486 00:18:25,668 --> 00:18:27,401 - Yes, I am gonna... - Me? I don't know about that. 487 00:18:27,403 --> 00:18:29,203 You're gonna be "day in the life of me"" 488 00:18:29,205 --> 00:18:31,138 - so you're lucky. - Okay. 489 00:18:31,140 --> 00:18:32,440 Tell me about you. 490 00:18:32,442 --> 00:18:35,042 Um, well, I mean, I'm originally from California. 491 00:18:35,044 --> 00:18:36,277 I'm going to school. 492 00:18:36,279 --> 00:18:38,346 I'm going to school for accounting and finance. 493 00:18:38,348 --> 00:18:40,548 But I'm a bartender here at Twin Peaks. 494 00:18:40,550 --> 00:18:43,884 So my responsibilities are making everyone's drinks. 495 00:18:43,886 --> 00:18:46,520 So that's my responsibility. 496 00:18:46,522 --> 00:18:49,423 So basically, whenever a guest sits down at our bar, 497 00:18:49,425 --> 00:18:50,691 you say, can I get you a dirty blonde 498 00:18:50,693 --> 00:18:51,792 or a naughty brunette? 499 00:18:51,794 --> 00:18:53,628 - Okay. - Okay? 500 00:18:55,197 --> 00:18:57,264 Hi! My name is Chloe. 501 00:18:57,266 --> 00:18:58,599 Did you want something to eat? 502 00:18:58,601 --> 00:19:00,735 Can I get the, uh... 503 00:19:00,737 --> 00:19:01,702 Hangover burger? 504 00:19:01,704 --> 00:19:03,904 Okay. I'll get that right out. 505 00:19:03,906 --> 00:19:06,440 When I first noticed Coby sitting at the bar already, 506 00:19:06,442 --> 00:19:10,077 wow, my heart started to beat a little bit faster. 507 00:19:11,213 --> 00:19:14,015 Chloe. Hey... 508 00:19:14,017 --> 00:19:15,716 this has... this has eggs on it? 509 00:19:15,718 --> 00:19:17,618 Yeah. Is that the hangover? 510 00:19:17,620 --> 00:19:18,853 I'm allergic to eggs. I can't eat eggs. 511 00:19:18,855 --> 00:19:21,322 - Oh, no! - What do you recommend? 512 00:19:21,324 --> 00:19:23,824 I recommend... do you like chicken? 513 00:19:23,826 --> 00:19:25,359 A chicken sandwich? 514 00:19:25,361 --> 00:19:27,028 - I'll try it. - Wanna do that? 515 00:19:27,030 --> 00:19:29,797 That... I want it just room temperature. 516 00:19:29,799 --> 00:19:31,098 Yeah, it's room temperature. 517 00:19:31,100 --> 00:19:33,401 When Chloe first interacted with Robert, 518 00:19:33,403 --> 00:19:34,969 who was Coby Brooks, 519 00:19:34,971 --> 00:19:36,737 it started off on the wrong foot. 520 00:19:36,739 --> 00:19:38,572 He immediately got into it with her. 521 00:19:38,574 --> 00:19:42,677 I got a little mental phobia thing going on. 522 00:19:42,679 --> 00:19:45,413 I've had three blonde ex-wives. 523 00:19:45,415 --> 00:19:48,315 - Sure. - Can I get a brunette to wait on me? 524 00:19:48,317 --> 00:19:49,650 - Okay. Right on. - Is that all right? 525 00:19:49,652 --> 00:19:50,885 I'll get Lauren to take care of you. 526 00:19:50,887 --> 00:19:52,620 All right. I mean, you're hot. 527 00:19:52,622 --> 00:19:54,121 But I just... 528 00:19:54,123 --> 00:19:56,157 I don't take any offense. 529 00:19:56,159 --> 00:19:57,124 I got a mental block. 530 00:19:57,126 --> 00:19:58,192 Okay, no problem. 531 00:19:58,194 --> 00:20:00,995 - Thank you. - You're welcome. 532 00:20:00,997 --> 00:20:01,962 Um, the guy with the denim vest 533 00:20:01,964 --> 00:20:03,464 - sitting in seat 20... - Yes. 534 00:20:03,466 --> 00:20:05,366 He has an issue with blondes. 535 00:20:05,368 --> 00:20:07,935 So he wants you to wait on him. 536 00:20:07,937 --> 00:20:09,670 - Which is totally fine. - Yeah. 537 00:20:09,672 --> 00:20:11,539 - So he's gonna... - Interesting. 538 00:20:11,541 --> 00:20:12,807 You're gonna wait on him from now on. 539 00:20:12,809 --> 00:20:13,941 Just be really, really nice. 540 00:20:13,943 --> 00:20:14,942 - Okay. - Okay? 541 00:20:14,944 --> 00:20:16,944 So any shots that you usually make 542 00:20:16,946 --> 00:20:18,412 is a three-two. 543 00:20:18,414 --> 00:20:21,682 So I just put a three of the vanilla, 544 00:20:21,684 --> 00:20:24,118 and I'm gonna cap it. 545 00:20:27,290 --> 00:20:29,423 Hey, Chloe! 546 00:20:29,425 --> 00:20:30,758 I saw you shaking a drink. 547 00:20:30,760 --> 00:20:32,026 That's the best thing. 548 00:20:32,028 --> 00:20:33,127 What now? 549 00:20:33,129 --> 00:20:34,295 Saw you shaking that drink. 550 00:20:34,297 --> 00:20:35,529 It's the best thing blondes can do. 551 00:20:35,531 --> 00:20:37,398 - Thank you. - What'd he say? 552 00:20:37,400 --> 00:20:39,166 He said shaking the drink 553 00:20:39,168 --> 00:20:41,368 is the best thing blondes can do. 554 00:20:41,370 --> 00:20:43,137 That is not okay. 555 00:20:43,139 --> 00:20:45,039 This guy is being a jerk, okay? 556 00:20:45,041 --> 00:20:46,107 I'll give him another chance, 557 00:20:46,109 --> 00:20:47,775 but if he pulls anything again, he's... 558 00:20:47,777 --> 00:20:49,343 - I... I'm gonna let the managers know. - Okay. 559 00:20:49,345 --> 00:20:50,644 Hi. 560 00:20:50,646 --> 00:20:52,446 You're not near as attractive as Chloe. 561 00:20:52,448 --> 00:20:55,616 Not by a long shot. 562 00:20:59,654 --> 00:21:00,921 Sure. 563 00:21:02,991 --> 00:21:04,492 Oh, I'm sorry. 564 00:21:04,494 --> 00:21:05,960 No problem. 565 00:21:08,130 --> 00:21:11,165 Every interaction that she had with him, 566 00:21:11,167 --> 00:21:13,968 it just started to build and build. 567 00:21:13,970 --> 00:21:16,403 My boyfriend has never seen it before, ever. 568 00:21:16,405 --> 00:21:17,772 Can you believe that? 569 00:21:17,774 --> 00:21:20,207 He hasn't seen Mean Girls. 570 00:21:25,180 --> 00:21:27,448 Well, you guys were talking loud enough for me to hear, 571 00:21:27,450 --> 00:21:28,649 so I'm just listening. 572 00:21:31,720 --> 00:21:33,220 You learn more by listening. 573 00:21:34,523 --> 00:21:35,856 Oh, no! I don't mind [...]. 574 00:21:35,858 --> 00:21:37,958 I'm not a [...]. I guess he's stereotyping. 575 00:21:37,960 --> 00:21:39,093 Like he was saying 576 00:21:39,095 --> 00:21:40,561 I was stereotyping blondes earlier. 577 00:21:41,530 --> 00:21:43,697 Well, seems like we're both in the same boat. 578 00:21:49,738 --> 00:21:52,473 You were saying that wasn't an intelligent conversation. 579 00:21:52,475 --> 00:21:53,541 What's going on? 580 00:21:53,543 --> 00:21:55,476 Can you take care of this guy? 581 00:21:55,478 --> 00:21:57,344 This guy's being a jerk. 582 00:21:57,346 --> 00:21:58,679 I haven't done anything. 583 00:21:58,681 --> 00:22:00,514 He doesn't want me to serve him 584 00:22:00,516 --> 00:22:01,816 'cause I'm blonde. 585 00:22:01,818 --> 00:22:02,917 That's not bad. 586 00:22:02,919 --> 00:22:04,084 A little over the line, isn't it? 587 00:22:04,086 --> 00:22:05,886 He says the only thing 588 00:22:05,888 --> 00:22:07,888 that any blonde can do correctly 589 00:22:07,890 --> 00:22:09,423 is make a drink. 590 00:22:10,759 --> 00:22:12,693 He's upsetting... 591 00:22:14,296 --> 00:22:16,330 All right, if that's the way you feel. 592 00:22:17,299 --> 00:22:19,466 Can I finish my beer? 593 00:22:19,468 --> 00:22:21,168 Um, no. 594 00:22:21,170 --> 00:22:22,603 I think you need to leave. 595 00:22:22,605 --> 00:22:25,306 That guy is such a user. 596 00:22:34,593 --> 00:22:36,563 This guy is being a jerk. 597 00:22:36,565 --> 00:22:38,165 I haven't done anything. 598 00:22:39,167 --> 00:22:40,934 He's upsetting... 599 00:22:42,670 --> 00:22:45,038 All right, if that's the way you feel. 600 00:22:46,274 --> 00:22:47,641 Can I finish my beer? 601 00:22:47,643 --> 00:22:50,310 Um, no, I think you need to leave. 602 00:22:50,312 --> 00:22:52,512 All right. 603 00:22:52,514 --> 00:22:55,515 I'm so happy, because I just saw 604 00:22:55,517 --> 00:22:57,050 our training in action. 605 00:22:57,052 --> 00:23:01,321 I guess I need to find a new watering hole. 606 00:23:01,323 --> 00:23:03,490 Whoo! 607 00:23:04,492 --> 00:23:07,394 Is there, like, training you're getting 608 00:23:07,396 --> 00:23:10,564 about, like, "how do I deal with these kind of people?" 609 00:23:10,566 --> 00:23:11,899 Um, yeah. There's a lot of things 610 00:23:11,901 --> 00:23:13,400 that you have to know how to deal with. 611 00:23:13,402 --> 00:23:17,237 I deal with jerky guys all the time. 612 00:23:17,239 --> 00:23:18,572 - And it's just over the top. - Once a month? 613 00:23:18,574 --> 00:23:20,107 - Once a week? Once a day? - Oh, no. 614 00:23:20,109 --> 00:23:21,642 Probably, like, once a day, 615 00:23:21,644 --> 00:23:23,777 there's one, you know, drunk... 616 00:23:23,779 --> 00:23:25,178 you know, loser, 617 00:23:25,180 --> 00:23:27,514 who just decides to make, you know, 618 00:23:27,516 --> 00:23:29,850 - rude comments and be disrespectful. - Yeah. 619 00:23:29,852 --> 00:23:31,652 - Right. - I mean, if somebody comes up to me 620 00:23:31,654 --> 00:23:34,888 and asks, "oh, are your boobs real or fake"" 621 00:23:34,890 --> 00:23:36,023 I'm offended. 622 00:23:36,025 --> 00:23:37,958 You know, and I get that so much. 623 00:23:37,960 --> 00:23:40,827 - Guys just don't know where to draw the line. - Right. 624 00:23:40,829 --> 00:23:43,263 And it's one thing if you're like kind of 625 00:23:43,265 --> 00:23:45,165 making, like, rude comments to me. 626 00:23:45,167 --> 00:23:46,700 - I can blow that off. - Right. 627 00:23:46,702 --> 00:23:49,303 But once you start being a jerk to my other guests 628 00:23:49,305 --> 00:23:50,504 and ruining their time, 629 00:23:50,506 --> 00:23:51,872 that's when you gotta leave my bar. 630 00:23:51,874 --> 00:23:54,408 What an amazing employee. 631 00:23:54,410 --> 00:23:55,609 Okay, we gotta get back behind the bar. 632 00:23:55,611 --> 00:23:56,777 - So let's go. - Okay, let's go. 633 00:23:56,779 --> 00:23:59,146 She knows every nuance of our training. 634 00:23:59,148 --> 00:24:01,048 I'd describe her as grace under pressure. 635 00:24:01,050 --> 00:24:03,417 Look at everybody smiling at the end of the bar now. 636 00:24:03,419 --> 00:24:04,818 I know! 637 00:24:13,395 --> 00:24:16,229 I'm in Round Rock, Texas, today, and I'm gonna be a bar back. 638 00:24:17,699 --> 00:24:19,099 We wanna be the employer of choice 639 00:24:19,101 --> 00:24:20,334 to the attractive girls 640 00:24:20,336 --> 00:24:22,269 who might want to work in our restaurant. 641 00:24:22,271 --> 00:24:23,971 So we've designed their position 642 00:24:23,973 --> 00:24:27,541 to eliminate any of the heavy lifting or dirty work. 643 00:24:27,543 --> 00:24:30,377 So today, I'm hoping to see that this bar back 644 00:24:30,379 --> 00:24:32,179 is dedicated to the cause. 645 00:24:32,181 --> 00:24:33,880 He knows his mission is to support 646 00:24:33,882 --> 00:24:36,016 his Twin Peaks girl bartenders. 647 00:24:36,018 --> 00:24:38,018 - Hello. - Hey, what's up, man? 648 00:24:38,020 --> 00:24:40,053 - Kale. Nice to meet you. - I'm Eric. 649 00:24:40,055 --> 00:24:41,054 I'm a bar back here. 650 00:24:41,056 --> 00:24:43,090 What we do is clean, basically. 651 00:24:43,092 --> 00:24:45,125 We stock the beer. You got the mugs here. 652 00:24:45,127 --> 00:24:47,661 First thing we're gonna do is get these glasses set up. 653 00:24:49,397 --> 00:24:50,397 - Just like that. - Whoa! 654 00:24:50,399 --> 00:24:51,498 Just grab it. Be careful. 655 00:24:51,500 --> 00:24:52,666 Pretty dang heavy. 656 00:24:54,837 --> 00:24:55,836 I'll go ahead and set this one up, 657 00:24:55,838 --> 00:24:56,970 and I'll show you the pattern. 658 00:24:56,972 --> 00:24:58,005 We do the handles on the outside, 659 00:24:58,007 --> 00:24:59,206 and then two middle ones, 660 00:24:59,208 --> 00:25:00,907 the handles will meet, and then it's the same... 661 00:25:00,909 --> 00:25:01,975 Why does that matter? 662 00:25:01,977 --> 00:25:03,076 You know, it spaces them out evenly, 663 00:25:03,078 --> 00:25:04,344 so they get colder and colder. 664 00:25:04,346 --> 00:25:05,312 Okay. 665 00:25:05,314 --> 00:25:06,713 Go ahead and grab another rack. 666 00:25:06,715 --> 00:25:08,515 - Got it. - And I'll let you do the rest, man. 667 00:25:08,517 --> 00:25:11,251 - Oh, man. - I'm gonna take this one back here. 668 00:25:12,186 --> 00:25:13,387 Oop, no. On the inside. 669 00:25:13,389 --> 00:25:14,955 - Oh, yeah. - Handles on the outside. 670 00:25:14,957 --> 00:25:16,023 Then handle inside. 671 00:25:16,025 --> 00:25:17,224 Oh, wow. 672 00:25:17,226 --> 00:25:18,658 They get slippery. 673 00:25:19,794 --> 00:25:21,528 You keep it going. I'll come back and check on you. 674 00:25:21,530 --> 00:25:22,729 Just keep going? 675 00:25:22,731 --> 00:25:24,798 Ohh! Dang. 676 00:25:24,800 --> 00:25:27,701 I'm not sure if Eric has any restaurant experience. 677 00:25:29,671 --> 00:25:31,972 Sorry. My bad! 678 00:25:31,974 --> 00:25:34,007 This guy's already broken, like, two mugs... it's crazy. 679 00:25:34,009 --> 00:25:35,209 All right, I'm gonna take this. 680 00:25:35,210 --> 00:25:36,443 - Cool. - That job is good to go, yeah. 681 00:25:36,445 --> 00:25:39,146 Remember, man, it's always good to hustle. 682 00:25:39,148 --> 00:25:41,148 Next, we're gonna check these kegs. 683 00:25:41,150 --> 00:25:42,449 Just go ahead and get this right here. 684 00:25:42,451 --> 00:25:43,750 - This one? - Yeah, little baby keg. 685 00:25:43,752 --> 00:25:45,352 What do I do, twist it that way? 686 00:25:45,354 --> 00:25:46,620 - Just twist, yeah. Left... - Really? 687 00:25:47,823 --> 00:25:50,424 - Man, you sure it goes this way? - Yep. 688 00:25:50,426 --> 00:25:51,658 By the time I'm done with Eric today, 689 00:25:51,660 --> 00:25:53,326 I want him to have calluses on his hands. 690 00:25:53,328 --> 00:25:54,528 Want him to toughen up, man. 691 00:25:54,530 --> 00:25:56,063 Just be a man, basically. 692 00:25:56,065 --> 00:25:57,497 You gonna take a break or anything? 693 00:25:57,499 --> 00:25:59,566 Nah, man, you just work. You don't take no breaks. 694 00:25:59,568 --> 00:26:01,735 Man, I feel like I went to the gym. 695 00:26:01,737 --> 00:26:03,570 Oh, my God! 696 00:26:03,572 --> 00:26:05,605 It's a lot more physical than I thought. 697 00:26:05,607 --> 00:26:08,041 Next, we need some more mugs. 698 00:26:08,043 --> 00:26:09,609 The mugs, we're gonna put 'em... yeah, right here. 699 00:26:09,611 --> 00:26:11,111 - Usually, in the morning... - Oh, I get it. 700 00:26:11,113 --> 00:26:12,679 That goes straight through to the bar. 701 00:26:12,681 --> 00:26:14,314 - Exactly, yeah. - Just go as fast as you can. 702 00:26:14,316 --> 00:26:15,415 - Keep these mugs cold. - All right. 703 00:26:15,417 --> 00:26:16,817 I'm gonna go and check the bar. 704 00:26:16,819 --> 00:26:19,186 All right. I'm movin'. 705 00:26:19,188 --> 00:26:21,354 Ow! 706 00:26:21,356 --> 00:26:22,556 Yikes. 707 00:26:22,558 --> 00:26:24,724 I don't want that door to open and somebody... 708 00:26:24,726 --> 00:26:25,792 Watch out! 709 00:26:25,794 --> 00:26:26,860 Ahh. 710 00:26:26,862 --> 00:26:28,562 You're fired. 711 00:26:28,564 --> 00:26:30,564 Sorry about that. 712 00:26:30,566 --> 00:26:32,065 Fell off the edge there. 713 00:26:32,067 --> 00:26:33,366 Totally my bad. 714 00:26:33,368 --> 00:26:34,501 It's all good, man. We'll just get you a broom. 715 00:26:34,503 --> 00:26:35,902 - Ay ay ay. - You have this mug right here. 716 00:26:35,904 --> 00:26:37,070 - It's all broken glass and stuff. - Okay. 717 00:26:37,072 --> 00:26:39,739 Man... 718 00:26:43,178 --> 00:26:44,945 So I break a beer mug, 719 00:26:44,947 --> 00:26:47,514 and I knew it was up to me to get it fixed. 720 00:26:47,516 --> 00:26:50,350 - Kale, Kale. - That bottom one is messed up. 721 00:26:51,320 --> 00:26:52,986 But I notice the Twin Peaks girls 722 00:26:52,988 --> 00:26:55,088 didn't lift a finger to try to help. 723 00:26:55,090 --> 00:26:57,524 Try to get these so they get some ice too. 724 00:26:58,392 --> 00:27:00,093 Don't you girls want to do this? 725 00:27:00,095 --> 00:27:01,428 That's so cute. 726 00:27:01,430 --> 00:27:02,963 Pass. 727 00:27:02,965 --> 00:27:03,997 No chance, huh? 728 00:27:03,999 --> 00:27:05,465 No. 729 00:27:05,467 --> 00:27:06,867 I need to find a way to motivate Eric, 730 00:27:06,869 --> 00:27:08,101 'cause he's moving so slow, man. 731 00:27:08,103 --> 00:27:09,236 These girls are gonna start yelling at us, 732 00:27:09,238 --> 00:27:10,837 and it's not fun. 733 00:27:12,740 --> 00:27:13,974 You're cutting fruit next. 734 00:27:13,976 --> 00:27:15,342 - What you're gonna do... - Okay. 735 00:27:15,344 --> 00:27:16,476 - Place it right on the s... - Like that? 736 00:27:16,478 --> 00:27:18,378 Yeah. Now you push it... 737 00:27:18,380 --> 00:27:19,579 There you go, man wow! That's fast. 738 00:27:19,581 --> 00:27:20,881 Yeah, just keep going. I notice, 739 00:27:20,883 --> 00:27:22,716 - when we're in there working... - Mm-hmm. 740 00:27:22,718 --> 00:27:24,184 these girls are just standing there talking. 741 00:27:24,186 --> 00:27:25,385 Yeah. 742 00:27:25,387 --> 00:27:27,020 I got so mad at Stacey the other day. 743 00:27:27,022 --> 00:27:28,822 She picks up a box of straws 744 00:27:28,824 --> 00:27:30,490 and... upside down. 745 00:27:31,994 --> 00:27:33,527 Well, that's all they do, man. They're the personality. 746 00:27:33,529 --> 00:27:34,895 They're the ones that bring 'em in. 747 00:27:34,897 --> 00:27:35,996 An it pays my bills, 748 00:27:35,998 --> 00:27:37,230 and it's getting me through school. 749 00:27:37,232 --> 00:27:39,032 And I... I'm really grateful for that. 750 00:27:39,034 --> 00:27:41,101 But you know, I think that might make them lazy. 751 00:27:41,103 --> 00:27:42,802 Personally, I know if I ran a business, 752 00:27:42,804 --> 00:27:44,137 I probably wouldn't do it like that. 753 00:27:44,139 --> 00:27:46,573 'Cause, I mean, you gotta treat people right. 754 00:27:46,575 --> 00:27:47,974 That's the only thing you can do. 755 00:27:47,976 --> 00:27:49,809 You just hope that they treat you 756 00:27:49,811 --> 00:27:52,012 with the same amount of respect that you give them. 757 00:27:52,014 --> 00:27:53,280 Yeah. 758 00:27:53,282 --> 00:27:55,415 Working with Kale today was eye-opening. 759 00:27:55,417 --> 00:27:56,850 We worked really hard. 760 00:27:56,852 --> 00:27:59,953 And we let the girls continue to look pretty, 761 00:27:59,955 --> 00:28:01,821 treat 'em like princesses, 762 00:28:01,823 --> 00:28:03,924 and they take it for granted. 763 00:28:03,926 --> 00:28:06,126 Like, the girls, they're put on a pedestal, you know. 764 00:28:06,128 --> 00:28:07,260 They're here to attract the guys. 765 00:28:07,262 --> 00:28:08,728 The back of the house, like, we're... 766 00:28:08,730 --> 00:28:10,497 - we're like the team who, like, keeps them going. - Yeah. 767 00:28:10,499 --> 00:28:12,399 I've gone to great lengths to make sure 768 00:28:12,401 --> 00:28:15,235 that our Twin Peaks girls feel respected. 769 00:28:15,237 --> 00:28:16,970 But, you know, seeing this in action 770 00:28:16,972 --> 00:28:21,174 is making me wonder if I'm showing the same respect 771 00:28:21,176 --> 00:28:24,010 for the back of the house. 772 00:28:24,012 --> 00:28:24,978 Where you going to school? 773 00:28:24,980 --> 00:28:26,346 Right across the street here 774 00:28:26,348 --> 00:28:28,315 at the art institute... going for animation, man. 775 00:28:28,317 --> 00:28:29,649 - Oh, wow. - Yeah. 776 00:28:29,651 --> 00:28:30,984 I just like making up characters, you know. 777 00:28:30,986 --> 00:28:32,386 Character development, storytelling. 778 00:28:32,387 --> 00:28:34,187 - Uh-huh. - You know, I probably wouldn't make 779 00:28:34,189 --> 00:28:35,322 a whole lot of money doing it, 780 00:28:35,324 --> 00:28:36,556 but it's just something I want to do. 781 00:28:36,558 --> 00:28:38,191 If I can make a living making cartoons, 782 00:28:38,193 --> 00:28:40,360 like, that would be a dream job right there. 783 00:28:40,362 --> 00:28:42,662 So your school, how many years is that thing? 784 00:28:42,664 --> 00:28:43,930 Three years. 785 00:28:43,932 --> 00:28:45,098 I've been eating grilled cheese 786 00:28:45,100 --> 00:28:47,067 and friggin' ramen noodles. 787 00:28:47,069 --> 00:28:48,168 But, I mean, I'm grateful 788 00:28:48,170 --> 00:28:49,302 that they gave me this job here, 789 00:28:49,304 --> 00:28:50,503 so I'm gonna bust my ass. 790 00:28:50,505 --> 00:28:52,005 I couldn't help but think of myself 791 00:28:52,007 --> 00:28:53,240 when I was that age. 792 00:28:53,242 --> 00:28:56,176 I was pursuing my dream, just like Kale. 793 00:28:56,178 --> 00:28:58,645 You know, he's a special employee. 794 00:28:58,647 --> 00:29:00,480 And I sure want to figure out a way 795 00:29:00,482 --> 00:29:01,748 to help him achieve his dream. 796 00:29:01,750 --> 00:29:03,083 Well, dude, let's get back to work. 797 00:29:03,085 --> 00:29:04,351 Okay. Uh, let's get a lid. 798 00:29:04,353 --> 00:29:05,819 Okay. 799 00:29:11,225 --> 00:29:13,159 I'm here in Odessa, Texas, today, 800 00:29:13,161 --> 00:29:15,929 and I'm gonna be a prep cook this morning. 801 00:29:17,431 --> 00:29:19,466 After working with Kale yesterday, 802 00:29:19,468 --> 00:29:21,601 I realized that we put a lot of focus 803 00:29:21,603 --> 00:29:23,837 on the Twin Peaks girls and neglected the people 804 00:29:23,839 --> 00:29:25,672 who work in the back of the house. 805 00:29:25,674 --> 00:29:27,374 Today, I'm going into the kitchen 806 00:29:27,376 --> 00:29:30,110 to see if those same issues are affecting the people 807 00:29:30,112 --> 00:29:32,045 who make our food. 808 00:29:32,047 --> 00:29:33,847 Brenda? 809 00:29:33,849 --> 00:29:34,981 - In the back? - I'm Brenda. 810 00:29:34,983 --> 00:29:36,716 - Hey! - Hi. 811 00:29:36,718 --> 00:29:37,884 - Eric. - How you doing? 812 00:29:37,886 --> 00:29:38,985 - Nice. - Glad to meet you. 813 00:29:38,987 --> 00:29:40,854 Are you ready to have some fun with me? 814 00:29:40,856 --> 00:29:42,188 I hope so. 815 00:29:42,190 --> 00:29:43,256 I hope it's fun. 816 00:29:43,258 --> 00:29:44,357 What we're gonna do today, 817 00:29:44,359 --> 00:29:46,626 we're gonna mix a meatloaf together. 818 00:29:46,628 --> 00:29:48,495 Here's you some gloves, sir. 819 00:29:48,497 --> 00:29:50,130 This is our big walk-in in here. 820 00:29:50,132 --> 00:29:52,098 Very early on, I was a cook. 821 00:29:52,100 --> 00:29:53,700 That was 20 years ago. 822 00:29:53,702 --> 00:29:55,568 We're gonna grab some... stalk of celery. 823 00:29:55,570 --> 00:29:57,737 Okay, I'm working. That's right. 824 00:29:57,739 --> 00:29:59,339 The only cooking I've done since then 825 00:29:59,341 --> 00:30:01,441 was making pancakes for my girls. 826 00:30:01,443 --> 00:30:02,976 So I hope I don't cut myself. 827 00:30:02,978 --> 00:30:04,377 So what's your title? 828 00:30:04,379 --> 00:30:06,379 My title is kitchen prep. 829 00:30:06,381 --> 00:30:07,847 I run this kitchen, 830 00:30:07,849 --> 00:30:09,749 make sure that we have everything that we need 831 00:30:09,751 --> 00:30:12,052 and make sure everything gets done and put up. 832 00:30:12,054 --> 00:30:13,320 - Yeah. - Remember where 833 00:30:13,322 --> 00:30:15,288 I showed you where the eggs are? 834 00:30:15,290 --> 00:30:16,990 - Yep. - Go get me 16 eggs. 835 00:30:16,992 --> 00:30:20,160 16 eggs coming right up. 836 00:30:20,162 --> 00:30:22,162 Is it always this crowded back here? 837 00:30:22,164 --> 00:30:23,096 - Yes. - Okay. 838 00:30:23,098 --> 00:30:24,597 Being in the back of the house, 839 00:30:24,599 --> 00:30:26,933 it's a lot more crowded than I thought it would be. 840 00:30:26,935 --> 00:30:29,235 You know, when you look at a design on paper, 841 00:30:29,237 --> 00:30:31,838 you forget to draw in where all the bodies are. 842 00:30:31,840 --> 00:30:33,373 Guys, coming through. 843 00:30:33,375 --> 00:30:34,708 Seems like we would use 844 00:30:34,710 --> 00:30:38,011 - a little more space in here. - Yes! 845 00:30:38,013 --> 00:30:40,914 I would love to see some more space back here. 846 00:30:40,916 --> 00:30:42,716 All in. 847 00:30:42,718 --> 00:30:44,551 Now the fun begins. 848 00:30:44,553 --> 00:30:47,487 I need you to mix this really, really good for me. 849 00:30:47,489 --> 00:30:49,489 My fingers feeling like they're stuck in the snow 850 00:30:49,491 --> 00:30:50,523 - or something. - Oh, no. 851 00:30:50,525 --> 00:30:52,125 You ain't seen nothin' yet. 852 00:30:52,127 --> 00:30:53,093 That's not... okay. 853 00:30:53,095 --> 00:30:54,594 My fingertips are going numb. 854 00:30:54,596 --> 00:30:56,830 I couldn't believe how painful that was. 855 00:30:56,832 --> 00:30:58,531 Brenda, can't we use a mixer for this? 856 00:30:58,533 --> 00:30:59,733 No. 857 00:30:59,735 --> 00:31:01,668 Eric is mixing the meat loaf like a little baby. 858 00:31:01,670 --> 00:31:04,304 You want to mix it like a man. 859 00:31:04,306 --> 00:31:06,106 Stronger the better. 860 00:31:06,108 --> 00:31:07,674 This is a workout. 861 00:31:07,676 --> 00:31:08,742 The restaurant industry 862 00:31:08,744 --> 00:31:11,111 is a nonstop situation. 863 00:31:11,113 --> 00:31:12,379 This is heavy. 864 00:31:12,381 --> 00:31:15,181 Eric is not ready for nonstop yet. 865 00:31:15,183 --> 00:31:18,618 So what's going on in your life? 866 00:31:18,620 --> 00:31:21,621 My husband, we've been married for 21 years. 867 00:31:21,623 --> 00:31:23,656 He's a sick man, and I take care of him 868 00:31:23,658 --> 00:31:25,658 to make sure he's all right. 869 00:31:25,660 --> 00:31:27,293 What ha... what's wrong with him? 870 00:31:27,295 --> 00:31:29,062 He has congestive heart failure. 871 00:31:29,064 --> 00:31:32,198 Alzheimer's, Parkinson's disease. 872 00:31:32,200 --> 00:31:33,767 He's had cancer. 873 00:31:33,769 --> 00:31:35,535 He's had 15 surgeries. 874 00:31:35,537 --> 00:31:37,404 - 15? - Yeah. 875 00:31:37,406 --> 00:31:39,272 Who pays for all the medicine? 876 00:31:39,274 --> 00:31:42,509 Uh, I pay out of pocket for the biggest part of it, 877 00:31:42,511 --> 00:31:44,711 and I get help from the state. 878 00:31:44,713 --> 00:31:47,447 I give up to make sure he has what he needs. 879 00:31:47,449 --> 00:31:49,516 I wake up every day, 880 00:31:49,518 --> 00:31:52,919 and I'll pray to God that... 881 00:31:52,921 --> 00:31:56,923 I have him... for another day. 882 00:31:56,925 --> 00:31:58,958 Working a prep shift with Brenda, 883 00:31:58,960 --> 00:32:00,527 and seeing how happy she is 884 00:32:00,529 --> 00:32:02,695 and how much she cares about the food... 885 00:32:02,697 --> 00:32:05,298 It's just unbelievable that, 886 00:32:05,300 --> 00:32:06,666 you know, she has this going on 887 00:32:06,668 --> 00:32:08,334 in her personal life 888 00:32:08,336 --> 00:32:10,370 and then she can come to work every day. 889 00:32:10,372 --> 00:32:12,272 She's the happiest person in that kitchen. 890 00:32:12,274 --> 00:32:14,407 He's so glad to have you, isn't he? 891 00:32:14,409 --> 00:32:16,476 We take the good with the bad. 892 00:32:16,478 --> 00:32:19,712 You know, if she wasn't in that kitchen every morning, 893 00:32:19,714 --> 00:32:21,915 that restaurant would miss her very badly. 894 00:32:21,917 --> 00:32:24,851 So I need to figure out a way to take care of Brenda, 895 00:32:24,853 --> 00:32:27,287 because she's taking care of us. 896 00:32:30,858 --> 00:32:33,059 The employees think they're going to decide 897 00:32:33,061 --> 00:32:34,828 whether or not Eric deserves money 898 00:32:34,830 --> 00:32:37,330 to start his own business. 899 00:32:37,332 --> 00:32:38,598 How will they react 900 00:32:38,600 --> 00:32:41,134 when the boss reveals his true identity? 901 00:32:41,136 --> 00:32:42,569 My name's Randy DeWitt, 902 00:32:42,571 --> 00:32:44,671 and I'm the founder of Twin Peaks Restaurants. 903 00:32:44,673 --> 00:32:46,840 Crap. Really? 904 00:32:57,502 --> 00:32:59,236 Today, all of the employees 905 00:32:59,238 --> 00:33:01,338 have been invited to the Twin Peaks 906 00:33:01,340 --> 00:33:04,341 directly across the street from our corporate offices. 907 00:33:04,343 --> 00:33:07,344 They think they're coming to the reality show set 908 00:33:07,346 --> 00:33:09,079 to hear the final results. 909 00:33:09,081 --> 00:33:11,248 But, actually, I'm going to reveal 910 00:33:11,250 --> 00:33:13,550 my true identity. 911 00:33:15,153 --> 00:33:17,654 - Hello. - Hello. 912 00:33:17,656 --> 00:33:18,655 Do I know you? 913 00:33:18,657 --> 00:33:20,490 You look familiar. 914 00:33:20,492 --> 00:33:21,692 - You don't recognize me. - Ah... 915 00:33:21,694 --> 00:33:24,628 You're... Eric. 916 00:33:24,630 --> 00:33:26,029 I'm glad you got rid of the highlights. 917 00:33:26,999 --> 00:33:29,299 I have a secret to tell you. 918 00:33:29,301 --> 00:33:31,568 My name's Randy DeWitt, 919 00:33:31,570 --> 00:33:33,470 and I'm the founder of Twin Peaks Restaurants. 920 00:33:33,472 --> 00:33:35,305 Crap. Really? 921 00:33:35,307 --> 00:33:37,674 You are on Undercover Boss. 922 00:33:37,676 --> 00:33:38,709 No way. 923 00:33:38,711 --> 00:33:41,578 Oh, my God! 924 00:33:41,580 --> 00:33:43,380 Marissa, I believe 925 00:33:43,382 --> 00:33:45,882 you care about doing the job right. 926 00:33:45,884 --> 00:33:47,884 You just have this one little thing. 927 00:33:47,886 --> 00:33:49,586 My cursing? 928 00:33:49,588 --> 00:33:50,554 Yeah. 929 00:33:50,556 --> 00:33:52,089 Have you met shut the? As in... 930 00:33:54,360 --> 00:33:55,359 That's just how I am. 931 00:33:55,361 --> 00:33:56,960 The people that I hang out with, 932 00:33:56,962 --> 00:33:58,228 that's just how we talk. It's how we are. 933 00:33:58,230 --> 00:34:00,097 I want you to change your behavior. 934 00:34:01,499 --> 00:34:05,002 I'm very protective of the Twin Peaks image. 935 00:34:05,004 --> 00:34:08,105 The last thing I want is for people to think 936 00:34:08,107 --> 00:34:10,207 we're all about profanity. 937 00:34:10,209 --> 00:34:12,275 Would that be good for business? 938 00:34:12,277 --> 00:34:13,577 Possibly not. 939 00:34:13,579 --> 00:34:15,212 And that's something 940 00:34:15,214 --> 00:34:16,546 that I definitely am gonna work on. 941 00:34:16,548 --> 00:34:18,715 Good to hear. 942 00:34:18,717 --> 00:34:20,817 We were talking about the ranking report. 943 00:34:20,819 --> 00:34:23,787 - I created the system... - Mm-hmm. 944 00:34:23,789 --> 00:34:25,789 with the idea in mind that 945 00:34:25,791 --> 00:34:28,892 Twin Peaks girls like yourself would feel empowered. 946 00:34:28,894 --> 00:34:30,460 Clearly, that's not happening. 947 00:34:30,462 --> 00:34:32,029 - No. - Yeah. 948 00:34:32,031 --> 00:34:33,263 None of us feel like that. 949 00:34:33,265 --> 00:34:34,598 Do you feel like your managers 950 00:34:34,600 --> 00:34:37,000 are explaining how that works 951 00:34:37,002 --> 00:34:38,268 and what's being graded? 952 00:34:38,270 --> 00:34:40,871 No, they don't really explain it very well. 953 00:34:40,873 --> 00:34:41,972 We're gonna fix that. 954 00:34:41,974 --> 00:34:43,273 Yay! 955 00:34:43,275 --> 00:34:45,108 There's something else I want to do, though. 956 00:34:45,110 --> 00:34:47,878 I know you're, you know, in college right now. 957 00:34:47,880 --> 00:34:49,212 And you know what I'd like to do 958 00:34:49,214 --> 00:34:51,281 is give you $5,000. 959 00:34:51,283 --> 00:34:52,315 Really? 960 00:34:52,317 --> 00:34:54,584 But there's gonna be a string attached. 961 00:34:54,586 --> 00:34:56,653 - No cursing? - Okay? 962 00:34:58,057 --> 00:34:59,289 The conversation I just had, 963 00:34:59,291 --> 00:35:00,891 it actually helped me realize 964 00:35:00,893 --> 00:35:02,025 that I do need to start 965 00:35:02,027 --> 00:35:03,560 having a little bit more self-respect 966 00:35:03,562 --> 00:35:05,462 as far as, you know, 967 00:35:05,464 --> 00:35:07,731 the way I handle myself in public. 968 00:35:07,733 --> 00:35:08,932 Thank you. Than you so much. 969 00:35:08,934 --> 00:35:10,200 All the people that know me 970 00:35:10,202 --> 00:35:11,368 are definitely gonna see a change, 971 00:35:11,370 --> 00:35:13,570 and I do know that this will help me out 972 00:35:13,572 --> 00:35:15,138 in the long run. 973 00:35:15,140 --> 00:35:17,641 Kale, working with you was a blast. 974 00:35:17,643 --> 00:35:18,975 I was struggling to keep up. 975 00:35:18,977 --> 00:35:20,377 That... that was an eye-opener. 976 00:35:20,379 --> 00:35:21,478 Whoa! Just grab it. Be careful. 977 00:35:21,480 --> 00:35:22,512 Watch out! 978 00:35:22,514 --> 00:35:23,847 Aah. 979 00:35:23,849 --> 00:35:26,450 I think you're the finest bar back in the company. 980 00:35:26,452 --> 00:35:27,851 Whoa. Really? That... 981 00:35:27,853 --> 00:35:29,052 that means a lot coming from you, sir. 982 00:35:29,054 --> 00:35:31,054 And you talked about teamwork all the time. 983 00:35:31,056 --> 00:35:32,823 The Twin Peaks girls, 984 00:35:32,825 --> 00:35:34,324 the reason they can shine 985 00:35:34,326 --> 00:35:36,059 is because of the work you do. 986 00:35:36,061 --> 00:35:38,662 So I want to make them understand 987 00:35:38,664 --> 00:35:41,098 how valuable you are. 988 00:35:41,100 --> 00:35:42,699 They're gonna do what I did with you that day. 989 00:35:42,701 --> 00:35:44,534 They're gonna know what it's like 990 00:35:44,536 --> 00:35:46,036 to walk a mile in your shoes. 991 00:35:46,038 --> 00:35:47,971 That's awesome, sir. That's really cool. 992 00:35:47,973 --> 00:35:49,439 There's something else. 993 00:35:49,441 --> 00:35:52,642 We're gonna have a Twin Peaks 994 00:35:52,644 --> 00:35:55,178 "heart of the house" employee of the month. 995 00:35:55,180 --> 00:35:56,713 So we could have a little pin 996 00:35:56,715 --> 00:35:59,750 that signified that you were an employee of the month 997 00:35:59,752 --> 00:36:01,284 of the heart of the house, 998 00:36:01,286 --> 00:36:03,754 but I'm gonna need some help designing that pin. 999 00:36:03,756 --> 00:36:06,323 I think you're the perfect man for the job, Kale. 1000 00:36:06,325 --> 00:36:07,591 Well, thank you. Thank you. 1001 00:36:07,593 --> 00:36:09,126 And we're gonna pay you for that, too. 1002 00:36:09,128 --> 00:36:10,193 Whoa! 1003 00:36:10,195 --> 00:36:11,428 I want our marketing department 1004 00:36:11,430 --> 00:36:12,929 to know what you're capable of. 1005 00:36:12,931 --> 00:36:15,332 Because, when they need a graphic artist, 1006 00:36:15,334 --> 00:36:17,134 when they need some story copy, 1007 00:36:17,136 --> 00:36:18,668 they're gonna reach out to you. 1008 00:36:18,670 --> 00:36:19,936 It's crazy... like, 1009 00:36:19,938 --> 00:36:21,171 I don't think my smile can get any bigger. 1010 00:36:21,173 --> 00:36:22,774 I just keep smiling. That's really cool. 1011 00:36:22,775 --> 00:36:24,641 I know you're super serious about finishing school 1012 00:36:24,643 --> 00:36:26,510 and everything, but how much do you owe 1013 00:36:26,512 --> 00:36:28,178 in student loans right now? 1014 00:36:28,180 --> 00:36:31,348 Like so far, I think $53,000. 1015 00:36:31,350 --> 00:36:34,584 I'm gonna make sure you don't have to pay that loan back. 1016 00:36:34,586 --> 00:36:39,489 All $53,000 of it. 1017 00:36:39,491 --> 00:36:40,857 You... and you didn't have... 1018 00:36:40,859 --> 00:36:43,226 oh, my God. Ohh! 1019 00:36:43,228 --> 00:36:44,561 That is insane. 1020 00:36:45,731 --> 00:36:48,231 Thank you very much. 1021 00:36:48,233 --> 00:36:50,433 I gotta, like, rethink my life now. 1022 00:36:50,435 --> 00:36:51,635 This is awesome, like, I mean, 1023 00:36:51,637 --> 00:36:54,371 Randy's literally helping me chase my dreams. 1024 00:36:54,373 --> 00:36:55,438 Thank you so much. 1025 00:36:55,440 --> 00:36:57,841 I guess being a bar back is pretty awesome. 1026 00:36:57,843 --> 00:36:59,176 I think the girls are finally gonna respect 1027 00:36:59,178 --> 00:37:01,311 what the heart of the house really does for them, 1028 00:37:01,313 --> 00:37:03,180 and it's gonna be great for everybody. 1029 00:37:03,182 --> 00:37:06,249 Chloe, you embody 1030 00:37:06,251 --> 00:37:08,685 everything we want in a Twin Peaks girl. 1031 00:37:08,687 --> 00:37:10,821 Thank you so much. 1032 00:37:10,823 --> 00:37:12,389 Earlier this year, 1033 00:37:12,391 --> 00:37:15,358 there was a calendar shoot in Colorado, right? 1034 00:37:15,360 --> 00:37:17,160 - Yes. - And you tried out for that. 1035 00:37:17,162 --> 00:37:19,696 - I did. - You're gonna be on the cover. 1036 00:37:23,168 --> 00:37:26,203 Oh, my God. 1037 00:37:26,205 --> 00:37:29,272 Oh... my... God. 1038 00:37:29,274 --> 00:37:32,776 That is going to be the cover of the Twin Peaks calendar 1039 00:37:32,778 --> 00:37:34,611 - next year. - Oh! 1040 00:37:34,613 --> 00:37:36,479 You're gonna go on a tour of the country. 1041 00:37:36,481 --> 00:37:37,614 - Oh, my gosh. - You're gonna visit 1042 00:37:37,616 --> 00:37:39,983 almost all of the Twin Peaks restaurants. 1043 00:37:39,985 --> 00:37:41,852 And you're gonna get paid for all this. 1044 00:37:43,388 --> 00:37:45,822 It's a pretty cool deal. 1045 00:37:45,824 --> 00:37:48,792 You've told me about your desire 1046 00:37:48,794 --> 00:37:50,460 to get into the business world. 1047 00:37:50,462 --> 00:37:51,728 Mm-hmm. 1048 00:37:51,730 --> 00:37:53,363 Chloe, I'm creating 1049 00:37:53,365 --> 00:37:55,932 an internship in our finance department, 1050 00:37:55,934 --> 00:37:57,634 and you're gonna be the first intern. 1051 00:37:57,636 --> 00:37:59,469 Oh, my goodness. 1052 00:37:59,471 --> 00:38:01,104 It's a paid position too. 1053 00:38:01,106 --> 00:38:02,639 Thank you so much. 1054 00:38:02,641 --> 00:38:06,042 Now I have someone I'd really like you to meet. 1055 00:38:08,713 --> 00:38:11,681 Oh! Hello. How are you, Robert? 1056 00:38:11,683 --> 00:38:12,949 If that's your real name. 1057 00:38:12,951 --> 00:38:14,251 - No. - Really? 1058 00:38:14,253 --> 00:38:15,285 My real name is Coby Brooks, 1059 00:38:15,287 --> 00:38:17,988 former CEO of Hooters. 1060 00:38:17,990 --> 00:38:19,322 Oh, my gosh. 1061 00:38:19,324 --> 00:38:20,857 I've never been there 1062 00:38:20,859 --> 00:38:23,159 when a customer crossed the line 1063 00:38:23,161 --> 00:38:25,896 and a Twin Peaks girl like yourself 1064 00:38:25,898 --> 00:38:28,164 wanted to get rid of that customer. 1065 00:38:28,166 --> 00:38:30,467 Once you start being a jerk to my other guests 1066 00:38:30,469 --> 00:38:31,935 and ruining their time, 1067 00:38:31,937 --> 00:38:33,370 that's when you got to leave my bar. 1068 00:38:33,372 --> 00:38:35,872 You handle yourself so well. 1069 00:38:35,874 --> 00:38:37,374 High-five on that. 1070 00:38:38,977 --> 00:38:40,277 It was great. 1071 00:38:40,279 --> 00:38:43,613 I know you're working because you need the money 1072 00:38:43,615 --> 00:38:45,315 to go to school. 1073 00:38:45,317 --> 00:38:47,884 I'm gonna give you $15,000. 1074 00:38:47,886 --> 00:38:49,519 - Wha... - The other night, 1075 00:38:49,521 --> 00:38:51,154 you know, I walked out, I didn't leave any tip. 1076 00:38:51,156 --> 00:38:52,289 I don't know if you noticed that. 1077 00:38:52,291 --> 00:38:53,423 - Oh, we noticed. - Yeah. 1078 00:38:53,425 --> 00:38:55,859 We always notice. 1079 00:38:55,861 --> 00:38:58,862 So I'm gonna give you your biggest tip probably ever. 1080 00:38:58,864 --> 00:38:59,896 I'm gonna match his 15, 1081 00:38:59,898 --> 00:39:02,499 I'm gonna give you $15,000 as well. 1082 00:39:03,734 --> 00:39:05,168 I... 1083 00:39:09,941 --> 00:39:12,042 Thank you so much. 1084 00:39:12,044 --> 00:39:14,244 They're doing so much for me, you know. 1085 00:39:14,246 --> 00:39:16,479 And they... 1086 00:39:16,481 --> 00:39:17,714 they believe in me. 1087 00:39:17,716 --> 00:39:19,349 What they said to me, 1088 00:39:19,351 --> 00:39:22,218 you know, that just means the world. 1089 00:39:22,220 --> 00:39:23,853 They're giving me this opportunity 1090 00:39:23,855 --> 00:39:26,556 to help me pursue my dreams and my goals, 1091 00:39:26,558 --> 00:39:28,725 and it just... 1092 00:39:28,727 --> 00:39:30,360 It's just amazing. 1093 00:39:30,362 --> 00:39:31,695 Brenda, the way 1094 00:39:31,697 --> 00:39:33,797 you handle yourself in the kitchen... 1095 00:39:33,799 --> 00:39:35,065 cooking with love. 1096 00:39:35,067 --> 00:39:37,300 Are you ready to have some fun with me? 1097 00:39:37,302 --> 00:39:39,636 I hope so. I hope it's fun. 1098 00:39:39,638 --> 00:39:41,404 We are going to create 1099 00:39:41,406 --> 00:39:44,908 a heart of the house employee of the month, 1100 00:39:44,910 --> 00:39:49,079 and you're the very first recipient of that award, Brenda. 1101 00:39:49,081 --> 00:39:51,247 Thank you. I'm honored. 1102 00:39:51,249 --> 00:39:53,383 The very next paycheck you get 1103 00:39:53,385 --> 00:39:54,851 is gonna reflect a raise. 1104 00:39:54,853 --> 00:39:57,787 It's gonna make things a little easier for you. 1105 00:39:57,789 --> 00:40:00,323 I'm also going to create 1106 00:40:00,325 --> 00:40:03,994 a recruiting program in the heart of the house 1107 00:40:03,996 --> 00:40:05,562 for future management candidates, 1108 00:40:05,564 --> 00:40:08,999 and I'm gonna make sure we get Brenda 1109 00:40:09,001 --> 00:40:10,834 in a development program 1110 00:40:10,836 --> 00:40:12,669 so that she can become a manager 1111 00:40:12,671 --> 00:40:14,070 as fast as possible. 1112 00:40:14,072 --> 00:40:15,772 Thank you very much. 1113 00:40:15,774 --> 00:40:18,141 Brenda, when's the last time 1114 00:40:18,143 --> 00:40:20,143 you and your husband went on a vacation? 1115 00:40:20,145 --> 00:40:22,379 - Never. - You're gonna have one now. 1116 00:40:22,381 --> 00:40:24,681 An all-expenses-paid 1117 00:40:24,683 --> 00:40:26,383 wherever you want to go. 1118 00:40:26,385 --> 00:40:29,019 Where do you think that might be? 1119 00:40:29,021 --> 00:40:31,554 All he's been talking about is coming to Dallas 1120 00:40:31,556 --> 00:40:33,623 to see the Dallas Cowboys. 1121 00:40:33,625 --> 00:40:35,458 I'm gonna send you and your husband 1122 00:40:35,460 --> 00:40:36,926 on your dream vacation 1123 00:40:36,928 --> 00:40:39,896 to go see the Dallas Cowboys this season, 1124 00:40:39,898 --> 00:40:42,932 and you're gonna sit in the owners' suite. 1125 00:40:42,934 --> 00:40:44,768 Really? 1126 00:40:44,770 --> 00:40:48,104 It is the best way to watch a game. 1127 00:40:48,106 --> 00:40:49,305 - Thank you. - It's all right. 1128 00:40:49,307 --> 00:40:52,275 I'm gonna need one here in a minute too. 1129 00:40:52,277 --> 00:40:53,810 You told me about your husband, 1130 00:40:53,812 --> 00:40:56,179 and he has health problems right now. 1131 00:40:56,181 --> 00:40:58,181 He might have to have another surgery. 1132 00:40:58,183 --> 00:41:01,184 I'm just gonna give you $25,000. 1133 00:41:01,186 --> 00:41:03,453 I really appreciate it, sir. 1134 00:41:03,455 --> 00:41:05,388 There's one more thing that I want to do for you. 1135 00:41:05,390 --> 00:41:08,858 What's happening there at your home? 1136 00:41:08,860 --> 00:41:11,861 I need more space in there, 1137 00:41:11,863 --> 00:41:14,597 and I need to do some remodeling in there 1138 00:41:14,599 --> 00:41:17,300 because we have some mold growing in there now. 1139 00:41:17,302 --> 00:41:18,301 Ohh. 1140 00:41:18,303 --> 00:41:19,836 Because of the rain storms. 1141 00:41:19,838 --> 00:41:21,838 I just try to patch what I can, 1142 00:41:21,840 --> 00:41:24,140 'cause I can't afford somebody else to do it. 1143 00:41:24,142 --> 00:41:25,608 We're gonna fix it. 1144 00:41:25,610 --> 00:41:27,410 I'm going to give you 1145 00:41:27,412 --> 00:41:31,548 up to $100,000 to fix your home. 1146 00:41:31,550 --> 00:41:34,084 You serious? 1147 00:41:34,985 --> 00:41:38,154 That would help out big time. 1148 00:41:45,362 --> 00:41:47,330 Can I hug you, please? 1149 00:41:47,332 --> 00:41:49,466 Right now. 1150 00:41:51,402 --> 00:41:52,469 I love you, Brenda. 1151 00:41:52,471 --> 00:41:53,436 I love you too. 1152 00:41:53,438 --> 00:41:54,938 I was shocked 1153 00:41:54,940 --> 00:41:56,806 this would ever happen to me. 1154 00:41:56,808 --> 00:41:59,943 I'm gonna be able to breathe better 1155 00:41:59,945 --> 00:42:02,178 and not worry what's gonna happen 1156 00:42:02,180 --> 00:42:04,614 from one payday to the next. 1157 00:42:04,616 --> 00:42:07,050 And I'm gonna have a chance in life 1158 00:42:07,052 --> 00:42:08,284 with my husband. 1159 00:42:08,286 --> 00:42:10,620 I am actually being recognized 1160 00:42:10,622 --> 00:42:12,288 for what I do. 1161 00:42:12,290 --> 00:42:17,293 I am blessed with a great job in my life. 1162 00:42:43,765 --> 00:43:03,765 Sync and corrections by atrn97g for www.MY-SUBS.com